Personal information collected from ATOP's affiliates, agencies and related institutions may also be combined with information obtained online at ATOP's website or at any of ATOP's customer service centers. Personal information collected may also be transferred both domestically and internationally to enable ATOP to more effectively manage its customer information and to provide more efficient service tailored to the unique needs of its customers.
ATOP uses "cookies" to electronically collect information about the individuals who access the ATOP website. Information collected via "cookies" includes the response rate to banners that appear on our site, the service provider of the individuals accessing the site as well as their browser type (e.g. Netscape, Explorer, etc.), and other statistical information regarding your usage of our services. Such information allows ATOP to assess the effectiveness of certain promotions and special offers available on the ATOP website and to further accommodate the site to better suit the needs of the individuals who use it and help us improve the services available.
Personal Information collected by ATOP will be used to deliver services provided by ATOP to its customers, verify customer identity, ensure proper billing information and measure customer interest in various services. Personal information may also be used by ATOP or its affiliated or related companies to contact the customer about special offers or promotions that may interest the customer. Except as provided herein, ATOP will not collect, use or disclose any personal information without first obtaining the consent of the individual customer to such collection use and disclosure. ATOP will make every reasonable effort to ensure that the individual is advised of the purposes for which the personal information will be used. Further, ATOP will only use the personal information for the purposes for which it was originally collected. Except as provided herein, ATOP will never use personal information collected for a purpose other than the one under which it was originally collected without first obtaining consent of the individual for such alternate use. Furthermore ATOP will not release any personal information of a sensitive nature (i.e. gender, race, nationality, etc.) without the express consent of the individual to such release.
Except as provided herein, ATOP will not share the personal information of its customers with third parties except where such disclosure is consented to and except where such disclosure is necessary in responding to the customer's request for products or services. In such cases and where ever possible ATOP will request consent to third party disclosure at the time the personal information is collected.
ATOP will access, collect and/or disclose personal information where required to do so by law pursuant to a search warrant, court order or other valid legal request, or under special circumstances where there exists a good faith belief that such access, collection and/or disclosure are warranted. Examples of such special circumstances of collection and disclosure include medical or security reasons. ATOP may also disclose personal information to collection agencies for the purposes of collecting on accounts owing to ATOP.
Any individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. The individual will be informed of the implications of such withdrawal on services provided by ATOP or its affiliates as applicable.
ATOP strives to keep the personal information of its customers accurate, up-to-date and complete for the purposes for which it is to be used. In this regard ATOP customers can access their personal information at any time by contacting ATOP's Customer Service and submitting a written request for such access. ATOP will provide the individual with particulars as to the disclosure of his/her personal information and shall provide the individual with access to that information. The individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate. To gain access to personal information held by ATOP the individual making the request will be required to provide sufficient information to permit ATOP to provide an account of the existence, use and disclosure of the personal information. In particular, verification of identity by user identification or password will be required before access to personal information is granted.
Access to personal information by ATOP employees is restricted to that which is necessary to perform their duties. ATOP employees are aware of the importance of maintaining the confidentiality of personal information and are committed to that end. Any personal information collected by ATOP shall be retained only as long as necessary for the fulfillment of the purpose for which it was collected. Personal information that is no longer required to fulfill the identified purpose will be destroyed, erased or made anonymous. ATOP will take all reasonable care in the destruction of or disposal of personal information to prevent unauthorized parties from gaining access to the information.
We do not provide content on our Websites which are intended to attract or encourage the participation of children. We do not solicit or knowingly accept information from persons under the age of 18.
As part of ATOP's commitment to protection of its customers' personal information and privacy, ATOP welcomes comments, concerns and feedback regarding its adherence to its Privacy Statement. ATOP is committed to addressing and resolving in a timely manner any complaints or inquires about our policies and practices relating to the handling of personal information. Accordingly, any complaints or inquiries should be directed to:
All complaints received by ATOP will be investigated and if justified, ATOP will take the appropriate measures, including if necessary, amending its policies and practices, to resolve the complaint.
The CCTS is an agency independent of the telecommunications and broadcasting industries, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services, and complaints of individual customers about their TV service subscriptions. If you have a complaint about your services you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1 888 221-1687.
This page last updated on April 2018.