Support

Need Help?

Support

Please visit our Frequently Asked Questions (FAQ) page. The answers to these frequently asked questions should help you with most of your queries however, if you have a problem that is not covered in our FAQ questions list, our customer service team will be happy to assist you.

  • Phone: 905-851-5348 (9:00 AM - 5:00 PM EST) Monday - Saturday
  • Email: support@atoptv.com

Getting Started

Find information on Getting Started, how to connect your digital box, program guides and more, please visit our getting started page. 

Troubleshooting

If you are experiencing issues with your TV service, please consult our troubleshooting guide. For internet connectivity issues, please visit your Internet provider's web site for more information.

Warranty Services

For warranty and other related enquires, please contact your Internet Service provider, or where you purchased your set top box.


Contact Support

Orders & Support:

For all your sales, service and order enquires,
please write to us or call us between 9 AM to 5 PM EST Monday - Saturday.

  • Order inquiries: 905-851-5348
  • Business Fax: 905-851-5390
  • Support Email: support@atoptv.com


Frequently Asked Questions

Frequently Asked Questions

Please visit our Frequently Asked Questions (FAQ) page. The answers to these frequently asked questions should help you with most of your queries however, if you have a problem that is not covered in our FAQ questions list, our customer service team will be happy to assist you.